Heart2Heart

The Heart2heart Program is the quintessential inter-personal communication program for people wanting to improve their relationship skills and develop the ability to influence and connect effectively with others. This program is unlike other communication courses as participants will be provided with practical tools that can be implemented immediately with positive results. Participants cover the fundamentals of how to effectively relate to others using practical and powerful learning methods. This workshop also provides the core skills for managing conflict in both professional and personal settings – this insightful workshop should not be missed!

Who Should Attend?

This workshop is designed for anyone wanting to develop the key communication skills of empathy, assertiveness and listening regardless of position or level.

Learning Outcomes

  • Define communication behaviours including assertion, aggression, submission, and passive-aggression
  • Recognise patterns in their own relationships
  • Recognise the characteristics of effective communication
  • Identify why emotional reactions occur
  • Listen with true empathy
  • Reduce stress and anxiety by effectively confronting difficult situations
  • Recognise manipulative behaviour and appropriate ways to deal with it
  • Understand and engage in empathetic listening

The Content You Will Cover

  • Self-awareness: individual response styles and development needs
  • Recognition of perception - what you and others do or do not see
  • Tools for managing emotional responses, particularly anger and frustration
  • Understand and addressing relationship patterns - Games
  • The role of assertion and empathy in relationships
  • The role of assertion in relationships
  • Defensiveness – the human tendency
  • The power of non-verbal communication
  • Dealing with manipulative behaviour
  • Emotional Intelligence and the Emotional Competence Framework

VM Learning Approach

It is our methodology that sets VM Learning apart from other training providers. We use a blended learning approach with on-line pre-reading and personal assessments for participants to complete prior to the program. Our programs are highly interactive with practical challenging processes to ensure that learning can be applied immediately to the workplace. We encourage on the job activities that provide participants with an opportunity for reflection and enhanced learning. Our dynamic workshops are based on accelerated learning and are certainly not ‘death by PowerPoint’ - when we say interactive we mean interactive!

To obtain further information regarding the fee for delivering this program In-house please contact us.