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The Importance of Emotional Intelligence

“All learning has an emotional base” – Plato.

Emotional Intelligence is something that keeps us interacting. Whether it’s dealing with colleagues or socialising with friends, we all use our emotional intelligence daily. However, not all of us have mastered a comprehensive understanding of our emotions. This leads to increased anxiety, passive aggression, and overall unhappiness.

Unfortunately, when we don’t understand and express our emotions effectively, we can’t even tell why we’re feeling so out of sync.

These days, passive aggression is quickly becoming the norm. From post-it notes on a dirty microwave to excessive food labelling in the fridge, passive aggression is bringing us down. In fact, Buzzfeed compiled this list of the most passive aggressive things to ever happen – warning, it is not for those who like effective communication!

The Internet is littered with free how-to guides on mastering your emotional intelligence and improving organisational health, but none of them are concerned with how to do it. Their level of success is the number of people who visit their website. Instead, we measure our success by how effectively our participants learn the course, and their overall satisfaction. We’ve been the people-training people for 25 years, and we don’t plan on slowing down.

Our trainers teach the importance of understanding your emotions and the methods to control and express them effectively. Our course focuses on self-awareness and acceptance, empathy, assertiveness and the power of body language in our daily interactions. 

At VM, it’s our methodology that sets us apart from other EI training providers. Our blended approach of online pre-reading and personal assessments leaves our participants more equipped to excel both personally and professionally. We include on-the-job activities that provide participants with opportunities for reflection and enhanced learning.

We teach […]

Developing Emotional Intelligence

Emotional intelligence has been described as ‘consciously integrating feeling, thought and action to create choice in relationships with self and others’ (Source: Six Seconds). In essence, what we say to ourselves (our self-talk or beliefs) and about others determines our reality.  By becoming more aware of our thinking and disputing potentially destructive/negative thoughts can result in us feeling differently. This awareness can certainly assist us in achieving our true potential.  Howard Gardner, a respected leader in the field of emotional intelligence (EQ, as opposed to IQ – the traditional measure of intelligence) from the Harvard Business School identifies self-awareness as a crucial element of emotional intelligence.
Research has shown that by increasing someone’s awareness, bringing it into a new focus and breaking out of old patterns, you can even alter aging!  This phenomenon was brilliantly demonstrated in 1979 by psychologist Ellen Langer and her team at Harvard, who effectively reversed the biological age of a group of old men by a simple but ingenious shift in awareness.  The men, all aged 75 or older in good health were asked to meet for a weeks’ retreat at a country resort.  They knew in advance that they would be given a battery of physical and mental exams, but in addition one unusual stipulation was placed upon them: they were not allowed to bring any newspapers, magazines, books or family photos dated later than 1959.

The purpose of this odd request became clear when they arrived – the resort had been set up to duplicate life as it was twenty years earlier.  Instead of magazines from 1979, the reading tables held issues of ‘Life’ and the ‘Saturday Evening Post’ from 1959.  The only music played was twenty years old, […]

Talking about women leaders, we have met a quite a few in recent times!

We have been fortunate to provide learning for members of community and charitable organisations who provide emergency assistance on behalf of Department of Families, Housing, Community Services and Indigenous Affairs.

Many of the women attending our training work in very small offices with few resources and yet do a fantastic job in assisting people in financial emergencies to deal with their immediate crisis situation. These are women who lead.  They may not see themselves as leaders, but they support, nurture, influence, mentor and are committed to what they do; providing a service in a way that maintains the dignity of the individual and encourages self reliance.  That’s leadership to me!

The Emergency Relief services are an important gateway to other services and supports that can help people deal with more complex issues, including issues that have contributed to, or are a consequence of, financial stress. For example, Emergency Relief organisations also refer people to services such as financial counselling, financial literacy programs, drug and alcohol support, crisis accommodation, mental health and family support.

Training has been delivered throughout NSW and has just kicked off for Queensland. Our learning and development programs cover key communication, conflict management, emotional intelligence and compassion fatigue. This project has been a learning partnership and our consultants have found this a highly worthwhile and meaningful experience.

Happy International Women’s Day!

Here’s an article from over the weekend from the Weekend Australian Inquirer that we’d like to share with you, just in case you missed it! It’s one of several articles from a four page report on Women in Leadership. Just what we like to see! (more…)

When ‘yes’ means ‘no’

During a recent appointment/life counseling session with my hairdresser we were on the topic of work/life balance (or rather the lack thereof), when he imparted some invaluable advice. He told me that the next time I say “yes” to something, I was to consider what it is I’m saying “no” to. On my drive home I began reflecting on this. During that week, by saying “yes” to additional work on a program, I’d said “no” to time in my garden; by saying “yes” to dinner with work associates, I’d said “no” to dinner with my family. The word “no” often has bad connotations. We associate it with refusal, rejection, dismissal. But really, saying “no” to others can be about saying “yes” to you.