We have been fortunate to provide learning for members of community and charitable organisations who provide emergency assistance on behalf of Department of Families, Housing, Community Services and Indigenous Affairs.

Many of the women attending our training work in very small offices with few resources and yet do a fantastic job in assisting people in financial emergencies to deal with their immediate crisis situation. These are women who lead.  They may not see themselves as leaders, but they support, nurture, influence, mentor and are committed to what they do; providing a service in a way that maintains the dignity of the individual and encourages self reliance.  That’s leadership to me!

The Emergency Relief services are an important gateway to other services and supports that can help people deal with more complex issues, including issues that have contributed to, or are a consequence of, financial stress. For example, Emergency Relief organisations also refer people to services such as financial counselling, financial literacy programs, drug and alcohol support, crisis accommodation, mental health and family support.

Training has been delivered throughout NSW and has just kicked off for Queensland. Our learning and development programs cover key communication, conflict management, emotional intelligence and compassion fatigue. This project has been a learning partnership and our consultants have found this a highly worthwhile and meaningful experience.